Aq990 FAQ — answers to all your questions

To register with aq990, you must be at least 18 years This is a mandatory requirement under international betting licenses. A copy of your national ID or passport may be requested as proof of age during identity verification. Accounts found to belong to minors will be closed immediately.

Yes, you can update your email, phone number, and address by logging in and going to Profile Settings. To change your full name or date of birth, you'll need to contact our support team and submit the required documents. For security reasons, these details cannot be changed directly.

KYC (Know Your Customer) is an identity verification process required under international betting licence conditions. It is typically completed at the time of your first withdrawal or for high-value transactions.

• A clear photo of your national ID or passport
• Selfie photo (holding your ID card)
• Bank or mobile banking statement (if required)

Verification typically takes 24–48 hours to complete.

There are several reasons an account may be closed or suspended — such as pending KYC verification, multiple accounts, or a breach of terms. In this case, support@aq990.wsEmail us with your registered mobile number in the subject line. Our support team will resolve the issue as quickly as possible.

aq990 supports the most popular mobile banking methods in Bangladesh:

• bKash — Fastest and most convenient
• Nagad — Instant processing
• Rocket (DBBL) — a trusted alternative
• Bank Transfer — for larger amounts

Deposits via all methods are typically credited to your account instantly.

Deposit limits on aq990 are set with flexibility in mind:

• Minimum deposit: ৳500 BDT
• Maximum single deposit: ৳50,000
• Daily maximum limit: ৳1,00,000

This limit may be higher for VIP members. Contact support for details.

Withdrawal timeframes depend on your chosen payment method:

• bKash / Nagad / Rocket: Usually within 1–4 hours
• Bank Transfer: 1–3 business days

However, additional verification may apply if KYC is not completed or if it's your first withdrawal. During peak hours, processing may take a little longer — if it exceeds 24 hours, please contact support.

Your balance usually updates within 5–10 minutes after a deposit. If it hasn't appeared after 15 minutes:

• Save your payment screenshot or transaction ID
• Via live chat or support@aq990.wsto get in touch
• Provide your transaction ID and amount

The support team will review the matter promptly and work to resolve it.

aq990 does not charge any additional fees on withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply a small transaction fee under their own policy. Please check with your mobile banking provider for details.

aq990 offers a wide range of betting options. Here's a selection of sports curated especially with Bangladeshi users in mind:

• Cricket — IPL, BPL, World Cup, Test Series
• Football — Premier League, La Liga, World Cup
• Tennis — Grand Slam to ATP
• Badminton, Volleyball and much more
• Live Casino — Baccarat, Roulette, Poker
• Slot Games — hundreds of popular titles

Live betting means placing wagers in real time while a match is in progress. Odds shift with every moment of the game, giving experienced bettors a distinct edge. On aq990's live betting page, you can follow live scores and updated odds for all ongoing matches and place bets at any point. A stable internet connection ensures the smoothest experience.

Once a bet is confirmed, it generally cannot be changed or cancelled. Always review the odds, stake, and bet type carefully before confirming. However, for select bets, Cash Out option is available — letting you secure a portion of your winnings before the match ends. When cash out is available, it will appear automatically on your bet slip.

aq990 displays odds in decimal format, which makes calculations straightforward: Winnings = Stake × OddsFor example: if you stake BDT 1,000 at odds of 2.50 and win, you'll receive BDT 1,000 × 2.50 = BDT 2,500 (which includes your original BDT 1,000 stake). Higher odds mean a lower chance of winning, but a bigger payout.

If a match is cancelled or abandoned, aq990 will treat that bet as Void is treated as void and your full stake is refunded. For parlay bets, the cancelled event is removed and the remaining odds are used to calculate the payout. Refunds are typically credited to your wallet within 24 hours.

New members at aq990 receive a special welcome bonus on their first deposit. Registration Once completed, your bonus will be automatically credited to your account on your first deposit. Bonus amounts and terms may change from time to time. Visit the Promotions page or ask via live chat for the latest offers.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 5x wagering requirement on a 1,000 BDT bonus means you must wager 5,000 BDT. Requirements vary by bonus — make sure to read the terms carefully before claiming. For more details, Terms & Conditions on the page.

Promotional or referral codes must be entered in the designated field during registration. If you already have an account, you can apply a promo code at the time of deposit. Bonuses will not be credited if the code is entered incorrectly, so double-check before submitting. For any issues with codes, contact our support team.

With aq990's cashback offer, you'll get back a percentage of your net losses over a set period (typically weekly). For example, a 5% weekly cashback means if you net BDT 10,000 in losses that week, you'll receive BDT 500 back. Cashback bonuses are generally available for direct use and can be withdrawn — though terms may vary.

aq990's VIP program is fully automatic. The more you bet and deposit, the faster you advance through VIP tiers. No separate application is needed. VIP page You can view your current tier, points balance, and progress toward your next tier. Levels range from Bronze all the way up to Diamond.

aq990 offers VIP members a range of exclusive benefits:

• Higher cashback & reload bonuses
• Priority withdrawal processing
• Personal Account Manager
• Exclusive VIP tournaments & competitions
• Birthday Special Gift
• Higher Betting Limits

The higher your tier, the greater the rewards.

Every bet you place on aq990 automatically earns you points. Typically, you'll receive a set number of points for every BDT 1,000 wagered. These points can be redeemed for bonus credits, free bets, or exclusive rewards. Check your point balance and redemption options in your profile settings.

Yes, your VIP tier may be reassessed if you remain inactive for an extended period or fail to maintain the required betting volume within a given timeframe. That said, aq990 generally gives active members ample opportunity to retain their tier. For full details on VIP tier rules, VIP page available.

Yes, aq990 is an internationally licensed betting platform. All data transfers are 256-bit SSL Encryption secured, ensuring bank-level protection. Your personal and financial information is stored with the strictest confidentiality. Our Privacy Policy page for full details.

To enable 2FA, go to Profile Settings → Security → Two-Factor Authentication. You can set it up using SMS OTP via your mobile number or through the Google Authenticator app. Once active, you'll need to enter a one-time code alongside your password each time you log in, keeping your account significantly more secure.

If you notice any suspicious activity, immediately:

• Change Password
• Enable 2FA if you haven't already
• Log out of all devices
• support@aq990.wsEmail us urgently at

The support team will immediately lock your account and launch an investigation.

aq990's customer support is available 24/7 in Bengali. Ways to reach us:

• Live Chat — the fastest way to reach us, via the chat icon at the bottom right of the site
• Email — support@aq990.ws (response within 12 hours)

The more detail you provide about your issue, the faster we can resolve it.

aq990 takes responsible betting seriously. The following tools are available in your profile:

• Deposit Limits — set daily/weekly/monthly limits
• Betting Limits — Placing bets above a set limit is restricted
• Break — temporarily suspend your account for a set period
• Self-Exclusion — permanent account closure

For more details, Responsible Gaming Visit the page for more details.